yY
yvettemalan Y

1 reviews | Active since Apr 2017

22 Apr 2024, 11:56

Disappointing Experience with Samsung S22 Ultra

I have a Samsung S22 Ultra, However, my experience with this phone lately has been nothing short of disappointing. After performing a firmware update, the phone inexplicably stopped recognizing the SIM card. Initially, I assumed it was an issue with the SIM card itself, but upon testing it in another phone, it functioned perfectly. Even after trying SIM cards from different service providers, the problem persisted, indicating that the issue lies with the phone rather than the SIM. Despite the phone being in mint condition and only two years old, the inability to detect the SIM has rendered it virtually unusable for making calls or receiving texts on mobile data. Despite visiting numerous service centres and tech experts, none have been able to identify or resolve the problem. Additionally, the phone is not blocked, adding to the mystery surrounding its malfunction. While the phone functions flawlessly on Wi-Fi, the inability to utilize mobile data severely limits its functionality and renders it unreliable for everyday use. Considering the hefty price tag and Samsung's reputation for quality, this experience has been deeply disappointing. In conclusion, my experience with the Samsung S22 Ultra has been marred by frustration and inconvenience due to its inability to recognize the SIM card after a firmware update. I would caution others considering this phone to proceed with caution, as my experience highlights potential issues that may arise unexpectedly.

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Replies (5)
Samsung South Africa
Samsung South Africa's reply22 Apr 2024, 11:58
Official
Good day Yvette 
 
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
SamsungZA 
^NM 
yY
yvettemalan Y's update23 Apr 2024, 11:06
Reviewer Update
Samsung South Africa, you have not rep**** privately, I haven't received any feedback. Please don't say you did if you did not!
yY
yvettemalan Y's update23 Apr 2024, 11:10
Reviewer Update
Samsung South Africa. Thank you, I will be awaiting your feedback on this matter, please note that this is urgent.
Samsung South Africa
Samsung South Africa's reply24 Apr 2024, 09:24
Official
We take these matters very seriously and can assure you that we will be attending to your query with urgency. Please wait for feedback.^NM
yY
yvettemalan Y's update30 Apr 2024, 08:07
Reviewer Update
Samsung South Africa can you please contact me. After taking the phone to Samsung Menlyn it was confirmed that there is nothing wrong with the hardware and that the phone is still in mint condition. It is a firmware problem that came with the software upgrade. You need to fix this problem as I don't have any control of the software updates, You cant just turn a blind eye on this problem, it you search Samsung S22 Ultra on the internet then you will find hundreds of complains about the same problem. I need you to sort this out. If not I will take matters future and will leave no stone unturned.