1 reviews | Active since Apr 2017
Disappointing Experience with Samsung S22 Ultra
I have a Samsung S22 Ultra, However, my experience with this phone lately has been nothing short of disappointing. After performing a firmware update, the phone inexplicably stopped recognizing the SIM card. Initially, I assumed it was an issue with the SIM card itself, but upon testing it in another phone, it functioned perfectly. Even after trying SIM cards from different service providers, the problem persisted, indicating that the issue lies with the phone rather than the SIM. Despite the phone being in mint condition and only two years old, the inability to detect the SIM has rendered it virtually unusable for making calls or receiving texts on mobile data. Despite visiting numerous service centres and tech experts, none have been able to identify or resolve the problem. Additionally, the phone is not blocked, adding to the mystery surrounding its malfunction. While the phone functions flawlessly on Wi-Fi, the inability to utilize mobile data severely limits its functionality and renders it unreliable for everyday use. Considering the hefty price tag and Samsung's reputation for quality, this experience has been deeply disappointing. In conclusion, my experience with the Samsung S22 Ultra has been marred by frustration and inconvenience due to its inability to recognize the SIM card after a firmware update. I would caution others considering this phone to proceed with caution, as my experience highlights potential issues that may arise unexpectedly.
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Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
