Disappointing Experience with Samsung

Still waiting for someone to contact me??

Still waiting?

Still waiting for this senior customer service consultant to call me?

UPDATE: A consultant arranged for a technician to come out today (05/10/2018) to assess and report back to Samsung. No one contacted me and I'm leaving for Joburg this afternoon and need to plan accordingly. So I called in and they told me the booking was for yesterday (04/10/2018), but no one called me yesterday? I asked to speak to the consultant who made the booking but she was in training. I then asked to speak to the head of the department Nadiem Saalie who originally communicated with me in this regard, but he is not at work. They put me through to someone else who told me the booking is for Monday (08/10/208) which I wouldn't have agreed to as I'm away. This is the type of after sales service I've received from Samsung from the start. Speechless...

UPDATE: last communication I had was with Linda on Friday (05/10/3018). She was going to investigate and call me back which never happened? No one contacted me yesterday (07/10/2018)? I called in twice today (09/10/2018) and on both occasions left messages for Nadiem Saalie (head of some department) to call me but still nothing?

UPDATE: A technician FINALLY came out on Monday to assess the fridge and told me what I've been told twice before and what I told Samsung - the fridge is irreparable. I paid R575 for this. Last week I called Samsung and left 3 separate messages for Nadiem Saalie to call me back and still have not heard from him? The technicians are suppose to give a report to Samsung... It's been over a month trying to sort this out and I'm disgusted with the level of service from Samsung.

UPDATE: Samsung are now saying that it is against their policy to offer depreciated value because the fridge is over 5 years old. Not taking into consideration that the fridge was replaced 3 times since purchase and my first contact with Samsung was at the beginning of 2018 to which I was totally ignored. They also should have told me this before I paid for an assessment? I have asked to be reimbursed the call out fee (R575). I sent reimbur*****t docs on the 24th Oct and haven't heard from Samsung since? This just goes to prove how woeful the after sales service is and the total disregard to loyal customers. They have passed the buck, avoided confrontation, they don't reply or give feedback unless hounded and have given the poorest excuses to get out of this situation. This model fridge has been discontinued - not hard to understand why...

Still no feedback from Samsung? This is exactly why I gave up contacting them and Liptronics (Samsung approved technicians) at the beginning of the year. No one replies to emails or messages or provides any feedback. If someone had taken action at the beginning of the year then the fridge would have been within the 5 year period for depreciation value. How is this a customer service department? I want the Head of Customer Services in SA to call me and explain this?

Still no feedback from Samsung!?

Hi Samsung, can someone take some form of accountability here and provide me with constructive feedback and not "your matter has been escalated and we await a response"? This is really pathetic!