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merlemichael M
1 reviews | Active since Jan 2017
07 Mar 2023, 11:27
Disappointing
I have a Samsung S23 on contract sent my IMEI by email after receiving an email to say my claim was successful for the Galaxy Tab. Heard nothing. You wait on the line forever. Now what ??????????????????????
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
07 Mar 2023, 11:28Good day, Merle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply07 Mar 2023, 11:28
Official
Good day, Merle,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's replyOfficial
08 Mar 2023, 08:32The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
Samsung South Africa's reply08 Mar 2023, 08:32
Official
The issue has been escalated we will inform you once it has been resolved. Please wait for feedback.^NM
Samsung South Africa's replyOfficial
09 Mar 2023, 12:25Dear Merle,
Kindly note that your order claim has been validated.
Kind Regards
Samsung ZA
^NM
Kindly note that your order claim has been validated.
Kind Regards
Samsung ZA
^NM
Samsung South Africa's reply09 Mar 2023, 12:25
Official
Dear Merle,
Kindly note that your order claim has been validated.
Kind Regards
Samsung ZA
^NM
Kindly note that your order claim has been validated.
Kind Regards
Samsung ZA
^NM