Disappointing customer service from Samsung

A really disappointing customer service experience from a Tech Giant like this.

On July 2019 a Colleague and i purchased a Samsung Galaxy note 20 LTE through work, we then found out through the phones application that due to this purchase we were entitled to a free 32 inch TV. When we called Samsung ZAESTORE, they confirmed that we did in fact qualify and that it was a 32 inch smart TV. I enquired a few times with different people if in fact it was and this was confirmed...the requirement here was that we needed our own and valid TV license, which we then decided to purchase and after another 8 months of time, money, data, airtime and calling Samsung daily i finally received not a smart but a normally 32Inch TV (due to the time i spent fighting and waiting for this i decided not to query the specifications). my colleague did not how ever receive his. I spent yet again countless hours on the phone with almost every employee at that Samsung branch as i can name at least 12 of them and we even received an apology email confirming that my colleagues application had a fault and was resolved and yet today on the 12.01.2022 almost 2 years later he still waits for his TV, We get the same response every time we call for reference (49AI95C2F) and (49GIL06R3) which is that it is processed and in the dispatch department and will be delivered shortly. I know for a fact that nobody's supply chains gets held back 2 years even if the logistics stream is compromised there should be alternatives ? i wonder if there is any7body here that can assist