EC
Elias C
1 reviews | Active since Jan 2024
19 Jan 2024, 12:51
Disappointing Customer Service Experience
I purchased a Samsung Smart TV in August 2023, and unfortunately, the solar remote stopped working. When technicians were sent to my home, they arrived half an hour late, causing an inconvenience to my schedule. However, the real frustration came when they refused to replace the remote under warranty, claiming it had been tampered with. The alleged tampering occurred when my kids innocently attempted to open the remote, thinking it required battery replacement.
I have always been a loyal Samsung customer, appreciating the quality of your products. However, this experience has left me feeling dissatisfied and questioning the commitment to customer satisfaction.
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Replies (2)
Samsung South Africa's replyOfficial
19 Jan 2024, 12:54Good day Elias
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply19 Jan 2024, 12:54
Official
Good day Elias
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
EC
Elias C's updateReviewer Update
23 Jan 2024, 11:40 Could you please provide an update on the matter? From my perspective, this is a straightforward issue that requires a replacement remote to be delivered promptly!!
EC
Elias C's update23 Jan 2024, 11:40
Reviewer Update
Could you please provide an update on the matter? From my perspective, this is a straightforward issue that requires a replacement remote to be delivered promptly!!