JM
Jacob M
1 reviews | Active since Oct 2020
10 Nov 2020, 12:21
Disappointing and Miscommunication
So I bought a Samsung A21s at Exact in Menlyn ,only used the phone for a month and it started giving me issues ,I returned it to the store for repairs ,after almost two weeks I received an sms saying the phone is fixed and delivered to the store ,I went to the store only to find out that the phone is not yet delivered ,when I call the contact centre they said the phone has not yet been collected by couriers ,this is such an inconvenience to me ,can Samsung fix their communication channel
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
10 Nov 2020, 12:25Good Day Jacob,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards Samsung ZA
NM
Samsung South Africa's reply10 Nov 2020, 12:25
Official
Good Day Jacob,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Regards Samsung ZA
NM
Samsung South Africa's replyOfficial
10 Nov 2020, 17:31Good Day Jacob,
Your concerns have been duly noted.
As per call discussion with our Pick up Service team earlier today. We had an agreement with conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Your concerns have been duly noted.
As per call discussion with our Pick up Service team earlier today. We had an agreement with conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply10 Nov 2020, 17:31
Official
Good Day Jacob,
Your concerns have been duly noted.
As per call discussion with our Pick up Service team earlier today. We had an agreement with conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
Your concerns have been duly noted.
As per call discussion with our Pick up Service team earlier today. We had an agreement with conclusion on this matter.
Thank you for your patience and understanding.
Kind Regards,
Samsung ZA
NM
JM
Jacob M's updateReviewer Update
12 Nov 2020, 15:09I still have not received my cellphone,please donate it to charity I'll buy myself a Huawei device ,Thanks
JM
Jacob M's update12 Nov 2020, 15:09
Reviewer Update
I still have not received my cellphone,please donate it to charity I'll buy myself a Huawei device ,Thanks