1 reviews | Active since Jan 2012
Disappointing and Frustrated with Sumsung
Goodday Samsung Management
I am a customer that purchased a Note 20 Ultra on the 28 November 2020.
I have sent all documentation on the 29 November 2020 for the TV promotion.
This was however declined reason been that my id was rejected, which I found out after 3week when I called to follow up on the TV.
No one from Samsung has called me telling me this. However I spoken to an agent that gave me two email addresses to forward my ID, proof of purchase of my phone and valid TV license which I have sent all this on the 23 December 2020.
I have had no feedback. On the 24 December 2020 I had forwarded the same mail to you, still no feedback after a number of calls on the 27th and 28th December 2020 agent say my mail has not been received once again I called to get this information. I have made more then 15calls and spoke to more then 4 agents NO one has got back to me regarding this.
It frustrating as no one is doing anything. This cost is all on me I could have bought a TV cash and saved this horrible experience.
I am very upset and disappointed in the manner I have been treated and this is not on I will be reporting this to hello Peter and more social websites as this is not how a customer should be treated. I called this morning again the 29th December 2020 to speak to a team leader or manager to find out no one is available is this for real. Wow total shocker. Rather close up and go home.
Kind regards T Naicker *** ***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Honestly no disrespect but know I know we're all these agent get we have escalated this matter ... as you stated above you the 3rd person telling me this so forgive me if I have lack of belief and faith in your response above.
This gift the TV was a gift to my daughter for Christmas who went without any presents and NO tv for Christmas rather disappointing.
T Naicker
Honestly no disrespect but know I know we're all these agent get we have escalated this matter ... as you stated above you the 3rd person telling me this so forgive me if I have lack of belief and faith in your response above.
This gift the TV was a gift to my daughter for Christmas who went without any presents and NO tv for Christmas rather disappointing.
T Naicker
I am yet to receive any feedback regarding this issue. I have not received feedback telling me that the 5emails i have sent was received well and the TV is in process. This is becoming very annoying and frustrating as no one is taking me seriously. I will return this phone to phone and cancel this whole deal as there is too much **** service from both vodacom and Samsung.
T Naicker
I am yet to receive any feedback regarding this issue. I have not received feedback telling me that the 5emails i have sent was received well and the TV is in process. This is becoming very annoying and frustrating as no one is taking me seriously. I will return this phone to phone and cancel this whole deal as there is too much **** service from both vodacom and Samsung.
T Naicker
This complain was made on the 29 December 2020, today is the 13 January 2021
still I have not been sorted out. This is OUTRAGEOUS and NOT accepted.
Never again will I take a Samsung upgrade.
T Naicker
***
This complain was made on the 29 December 2020, today is the 13 January 2021
still I have not been sorted out. This is OUTRAGEOUS and NOT accepted.
Never again will I take a Samsung upgrade.
T Naicker
***
you have reporter this on the 29 December 2020. Today is the 15 January 2021 still I have NOT
heard from you OR has my issue been resolved.
Truly Disappointing and SAD. Very upset with you guys.
T Naicker
you have reporter this on the 29 December 2020. Today is the 15 January 2021 still I have NOT
heard from you OR has my issue been resolved.
Truly Disappointing and SAD. Very upset with you guys.
T Naicker