1 reviews | Active since Sept 2018
Disappointed:Subwoofer cannot connect to soundbar
I bought a soundbar in 2023, it was working just fine until this year in May or June. I have called Samsung several times with no luck. I was taken from pillar to post with regards to my query. Finally I got hold of them some time in August, they tried to assist me remotely still with no luck. I was told to take my subwoofer to one of the stores in mafikeng since it cannot connect with soundbar. Unfortunately, the number does not work.
So in short, my subwoofer cannot connect to soundbar. So I need to understand what must happen to it since they cannot be able to assist me in pairing the 2 together, I must just throw it away? Many electronic repair companies just tell me that they cannot assist me with that.
I am hurting because I spent fortune on it now its gathering dust. I am so disappointed in Samsung
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM