Disappointed yet again

<p>I have a Samsung S7 that I bought from Telkom on contract last year August , my cellphone was freezing and making flashy lights on my screen in the first two weeks , I went back to Telkom and one of the consultants told me that its an app I had on my phone that's causing all of this so I removed it from my phone but it continued </p> <p>The s7 is known to be a problematic phone and to blow up so after using my phone for 5 months , in January this year my phone just died , i have a small crack on my screen and I took my phone into to Samsung at constantia avenue and they said because a of the crack my phone's guarantee fell away which was ridiculous because they quote me R5000 on my motherboard , knowing that the s7's are problematic and that my phone was still in warranty .</p> <p> </p> <p>How can I pay R5000 on a motherboard of a brand new phone ?! </p> <p>This is a ******* and I refuse to pay that amount</p> <p>when I got my phone back my back cover was loosen and the back cover of the s7 doesn't come off but now mine does</p> <p>I am extremely diappointed with the service I have received from Samsung </p> <p>I am paying for a phone that I'm not even using because Samsung expects me to pay R5000 </p> <p> </p> <p>I have attached a few images to show that when I booked my phone in , the incorrect date when my phone was purchased was put on the service order sheet </p> <p>it says Purchase date: 02.04.2016 and ticking out of warranty where my phone was still in warranty !!!</p> <p> </p> <p>I also attached my receipt from Telkom with the purchase date stating the 23rd August 2016 which means that my phone was still in warranty . </p> <p> </p> <p>The consultants at Samsung couldn't help me so I hope someone who can help me will contact me </p> <p> </p> <p>Regards </p> <p>Monique Amod </p> <p> ********** 526</p> **********