DISAPPOINTED WITH VODACOM CEO OFFICE AND SAMSUNG SMART CARE CENTER

NOVEMBER 2024 I DID AN UNGRADE AT VODACOM WORLD IN MIDRAND. THE UPGRADE INCLUDED A 75" SAMSUNG DU7000 CRYSTAL UHD 4K SMART TV. IT WAS WORKING VERY WELL UNTIL I DECIDED TO REMOVE THE PLASTIC PROTECTIVE FILM. IT APPEARED TO BE UNDER THE FRAME OF THE TV IT WAS VERY STRANGE, SO WHILE REMOVING THE PLASTIC PROTECTIVE FILM I NOTICED THAT THE PLASTIC PROTECTIVE FILM WAS UNDER THE TV FRAME SO I STOPPED. AS SOON AS I PUT THE TV BACK ON THE TV HAD A BLACK BLOTCH IN THE LEFT HAND CORNERS. I IMMEDIATELY TURNED IT OFF AND WAITED A WHILE BEFORE TURNING IT BACK ON AGAIN. ONLY DIFFERENCE THIS TIME THERE WAS SMALL CRACK IN THE LEFT HAND CORNER, AND THE BLACK BLOTCH WAS NOW A BROAD LONG BLACK STRIP FROM TOP TO BOTTOM OF THE SCREEN. AND HAD GREEN/ RED/BLUE LINES DOWN THE SCREEN. I CONTACTED VODACOM CEO OFFICE ONLY TO BE TOLD IT WASN'T THERE PROBLEM AND I HAD TO CONTACT SAMSUNG. I CALLED SAMSUNG AND WAS IMMEDIATELY TOLD THAT THE WARRANTY DOESN'T COVER PHYSICAL DAMAGE. THEY SAID I HAD TO PAY A CALLOUT FEE, PLEASE REMEMBER THIS TV IS ONLY 2 AND A HALF MONTHS OLD. AFTER CONVINCING THE TECHNICIAN HE AGREED TO POP ROUND AND CHECK IT OUT. GLENS CONCLUSION WAS THERE WAS NO PHYSICAL DAMAGE, BUT IT WOULD BE DIFFICULT TO PROVE. AFTER CALLING AND WAITING FOR 3 WEEKS I WAS TOLD THEY WOULD NOT REPAIR OR REPLACE MY TV BECAUSE THE ONLY WAY IT COULD HAVE BEEN DAMAGED LIKE THAT IS IF I HAD DROPPED IT, I ASKED IF THATS THE CASE WHY IS THERE WAS NO DAMAGE TO THE OUTSIDE OF THE SCREEN OR ANYWHERE AROUND THE TV, WHICH ALSO STILL HAS ALL THE PLASTIC PROTECTION ON IT. THE SERVICE I HAVE RECEIVED FROM SAMSUNG OR EVEN THE VODACOM CEO OFFICE WAS PATHETIC AND BELIEVE ME I AM DONE WITH VODACOM AND SAMSUNG. WHEN ALL MY CONTRACTS HAVE TERMINATED, THAT WILL ALSO BE THE END OF MY 30 YEAR RELATIONSHIP WITH VODACOM. NB!!!! THE TECHNICIAN GLEN TOOK A LOOK AT THE TV AND COULD NOT FIND ANY DAMAGE ON THE OUTSIDE OF THE TV. HIS EXACT WORDS WHERE THERE IS NO PHYSICAL DAMAGE BUT ITS GOING TO BE DIFFICULT TO PROVE. HE ALSO CONFIRMED THAT THE GLASS BEHIND THE SCREEN WAS CRACKED. AND THAT THERE WAS NO DAMAGE TO THE OUTSIDE OF THE TV. IM EXTREMELY DISAPPOINTED AND DISSATISFIED WITH THIS OUTCOME.