Disappointed with this Service - Samsung Care+ Warranty

Dear Sir or Madam,

I am experiencing two problems with your repairs team. They are saying that my phone is out of warranty despite the fact that Samsung Care Plus only expired today. I took the phone there on Monday. Three or two days before the warranty ended – as indicated by your app, Samsung Members, which I checked last week just to make sure that it still fell within the warranty period. Firstly, when I bought the phone, your website said that Samsung Care Plus applies for two years starting from the date of activation. Since mine was activated within seven days of buying it, your app indicated that last Monday, the 29th August, was still within the right time frame.

The second issue is with regards to the problem with the phone. Whatever caused the issue with the display happened because of the factory faults, NOT because of my handling of the phone. Please assist.