Disappointed with Samsung Service and Product Quality

On 18 December 2024, I came home to find my Samsung fridge completely non-functional. After verifying that the power point was not the issue, I promptly logged a service request with Makro, who then escalated it to Samsung. Despite numerous follow-ups and the inconvenience of being without a fridge over the festive season, no resolution was provided until 7 January 2025, when Inyathi Appliances finally sent a technician. The technician inspected the fridge and determined the problem to be a faulty PC board, stating it would take 2-3 days to replace. He then speculated that the damage "MAYBE" resulted from a power surge. I immediately refuted this claim, as my fridge is connected to a surge protector, and no other appliances—such as my kettle, blender, or toaster—were affected. Furthermore, there was no loadshedding during this period. The technician then informed me that I would need to cover the repair costs, which I refused, as this is clearly a factory defect. The fridge is only a year old and should still be covered under warranty. I am extremely disappointed in the service received from both Samsung and its technician. A premium brand should stand behind its products and take responsibility for manufacturing faults. I expect Samsung to honor the warranty, replace the faulty PC board, and resolve this matter without further delay. Samsung, I urge you to address this issue promptly. This experience has tarnished my perception of your brand and product reliability. I will keep this post up to date with all feedback received by Samsung.