1 reviews | Active since Dec 2017
Disappointed with Samsung service
Very disappointed with Samsung service when my fridge broke at 5 months. First they send a technician to check if they can fix it. They then decide to fix a brand new fridge, when actually fridges which break within 6 months can be replaced. After saying I don’t want it fixed, they then send a request to another department for approval. Apparently here they require 3 approvals which can take another 2 weeks.
I have been without a fridge for two weeks since I logged the issue and now need to wait two more weeks for approval. I’m assuming there after I will still need to wait for delivery.
I really feel this is an excessive wait for a fridge. Based on this if I’m lucky I’ll get a fridge in feb (4/5 weeks from logging the query)
Going forward, given this service/policy it is unlikely I would recommend buying any Samsung product in the future
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS