Disappointed with Samsung response on the matter

Good day

So after speaking to Samsung the lady that called she said t sales person should have explain more from Game Greenacres port Elizabeth so it’s shame Game did not explain I told her the lady that sold me the Microwave is a Samsung representative not game .the guy that sold me the 86 tab is a Samsung representative and the person that sold me the sound bar is a Samsung representative even if the rep was a game rep the brand belongs to Samsung it’s a Samsung brand .if it was LG I would have called LG .the reason they can’t repair my microwave is that on the 2nd time of the microwave not working they discovered it was pets infested so the first time it was not the case .lady that works at Game is Jefferies bay mentioned they have been having slot of returns of this Samsung microwave hence I want my money so I can buy a LG move away from this the Samsung brand

Reg No *** Game Greenacres PE Gqeberha 6057

Sales order number *** Document date 05/07/2024 Customer number : ***8 Reference number : *** Selling store : G057 Item : 10000 Barcode : *** Article description: Samsung 40L Microwave Article number : 829227 Purchase date : 03/10/2023 Fault details : 05/07/2024 ( Charmelle J )unit not in box .plate inside . The unit is booked in for the second time with the same problem of the touch pad is not working R 3099 SN j6g57wfw701095I

company doing the repairs : B&L Appliance repairs 29a King Edward street Newton Park ***

Thanks regards