FH
Fatema H
1 reviews | Active since Jan 2021
12 Dec 2022, 19:59
Disappointed with Samsung Buy and Get
On the 24th of November I attempted to redeem my buy and get voucher on the Dischem online platform. When checking out at payment an error occurred which canceled my order. The order did not go through however my voucher was used. Today I went to Dischem and they told me it should have been reversed. I attempted using the same voucher code and it did not work. I phoned Samsung buy and get and they told me there's nothing I can do. Exceptionally disappointed, how is this my fault that the system crashed. These vouchers are more a headache than anything.
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Replies (2)
Samsung South Africa's replyOfficial
12 Dec 2022, 20:01Good evening Fatema,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Samsung South Africa's reply12 Dec 2022, 20:01
Official
Good evening Fatema,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
FH
Fatema H's updateReviewer Update
14 Dec 2022, 08:53Thank you Samsung Buy and Get for escalating my problem. The matter has been resolved and I have received my replacement voucher.
FH
Fatema H's update14 Dec 2022, 08:53
Reviewer Update
Thank you Samsung Buy and Get for escalating my problem. The matter has been resolved and I have received my replacement voucher.