Disappointed with Samsung - Backlight Failure on 58" TV after only "7,000 Hours"

Absolutely livid with Samsung! I bought a brand new 58-inch Samsung TV in March 2021, in July 2022 the entire Panel failed and had to be replaced. Now 22 months later in May 2024, the LED backlights failed after 7000 hours, which is already suspicious considering that would mean I watch TV 10 hours a day which is utterly ludicrous. At most it has been used 2-4 hours a day.That's barely any use. The backlight did not dim over time, literally one morning it was working perfectly, but when I got home 8 hours later it had completely dimmed out and the picture was barely visible.

For a premium TV, this is unacceptable. 7,000 hours is nowhere near what is expected from a modern LED backlight. They are trying to convince me that it is "wear and tear" when a backlight is supposed to last between 40000 and 60000 hours, It feels like built-in obsolescence to force an upgrade after such a short time.

Samsung call centre was initially helpful but when I started raising concerns over the duration and lifetime of the component no one responded any further, and emails are being left unanswered. The cost of replacing the backlight is almost half what I paid for the TV.

Samsung, you've seriously let me down and are avoiding taking responsibility for substandard components. This isn't the quality I expect from your brand. Do not recommend it! I suggest buying LG or even a cheaper brand, their components will last longer.

I do expect someone to contact me to have this resolved ASAP.