1 reviews | Active since May 2020
Disappointed with a Samsung 40" Smart TV :( :( :(
I have always been a fan of Samsung TVs until i bought a 40" Smart tv in 2018. This TV has been given more troubles 2 times already. 8 months of using this TV one morning i tried to power it up and just a black screen. Took it in for repair and it took a good 21 working days. Finally it came back used it for another 9 months and it has now the same problem. Today (22 May 2020) i took in back to Game Somerset Mall where i bought it . However they cant take it in because the repairs are still under lock-down.
For a trusted brand like Samsung this is completely disappointing. This TV is still under warranty and my worry is even if they fix it for the second time it will still give me a problem and this time it will be out of warranty.
I was not expecting this from Samsung Brand now we been seating with out a TV from the beginning of April and still have to continue without a TV till they open after lock down.
I am truly disappointed and everyday is a good reminder of a bad choice that i made to buy this TV.
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^CK
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^CK
