MH
Melissa H
1 reviews | Active since Dec 2024
28 Dec 2024, 08:22
Disappointed Samsung user- Unsatisfied with upgrade
I am very disappointed in Samsung. I was a big fan until I received my new Samsung A15 phone. I am in need of a new original Samsung charger and I waited until my upgrade. And now, there is no charger included anymore, *** am I supposed to do with just a cable??? What if this was my very first phone and there was no other before it??? What if I was too far away on holiday or living in a remote area...oh wait nothing to charge it with!!! They should rather give clients a option Including charger and a option Excluding charger. Is that too much to ask?
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Replies (1)Samsung South Africa's replyOfficial
28 Dec 2024, 10:25Good day Melissa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply28 Dec 2024, 10:25
Official
Good day Melissa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
