WF
Wade F

1 reviews | Active since Jul 2024

29 Jul 2024, 23:51

Disappointed Samsung user

I own an s22 ultra . I decided to upgrade to one ui 6.1 after the update kept popping on to my screen. After the update, my phone is completely unresponsive to touch. I find it utterly disturbing that a brand as big as Samsung can allow a recommended update to render my phone completely unusable. I am deeply disappointed as a loyal Samsung customer that the only solution that I have found is to replace my screen which will cost me in excess of R5000 for an issue which was caused directly by the update.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Jul 2024, 07:57
Official
 Good day Wade,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
 
We have noted your concerns and we are currently investigating the matter further. 
 
Your complaint has been assigned to our escalations department and we will be in contact with you. 
 
Kind Regards, 
Samsung ZA
^NM