Disappointed Samsung customer

Firstly I want to state that I am generally very happy with Samsung's products, as all of my major appliances from washing machine, dryer to microwave is all Samsung products. I am however not satisfied with the service I received after my dishwasher (Waterway model) broke, the machine was tripping the power and the bottom tray was not cleaning ( think it is a waterfall problem). The machine is still in warranty now just over 18 months old, the machine was sent for repairs of the power tripping issue and the bottom tray not cleaning.

After receiving the dishwasher the first time we noted that the inner casing was bent obstructing the cutlery tray. We also noted an insect in the time display. This was discussed with the Samsung operator on multiple occations and this inspector was also informed when he visited our house.

After receiving the machine the second time the insect is still in the time display, the glass tray (middle tray) is unstable and there are new scratches on the outer surface and the initial problem of the bottom tray not cleaning is still not sorted out.

It is now more than 8 weeks since the first time logging our complaint and the machine is still not in a satisfactory working condition.

I think this is unacceptable service from such a big brand.