SH
Sheromani H

1 reviews | Active since Jun 2017

22 Jun 2017, 00:57

Disappointed Samsung customer

<p>After a week of testing my device it was decided my Samsung galaxy S6 edge cannot be repaired and it would be replaced. I also made it clear that I will not allow for a 4th time repair and the device is still in warranty and should be replaced. I picked up the upgraded phone Samsung galaxy S7 egde given to me because of no stock on S6 edge anymore after a long 3weeks. Wow!! I was given an upgraded device with half the memory 32GB of which I originally had 64GB. Compensation, I guess newer phone less memory!!!!! Now to read all the reports off S7 edge and the phone is still not allowed with you on flights and I AM NOT VERY IMPRESSED!!! This phone is definitely going back in!!!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jun 2017, 12:19
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA