Disappointed loyal Samsung client

I have been a loyal Samsung client for many years and my S8 is the latest of many Samsung phones. But I'm so disappointed in the poor quality of the screen, which cracked after a small fall even though it had a cover on it. To top it all off, a visit to the Samsung store revealed that the phone didnt include the usual free screen replacement i had used in the past. To add insult to injury, not only was there no screen repairs with my S8 but there was an option of an addition screen cover fee that i was never told about..

Absolutely disappointing, I'm now stuck with a terrible representation of your brand - A broken phone & due to your lack of service, an even worst opinion.