Disappointed in Samsung's service

On the 14/03/19 I went to Vodacom Midland's Mall to get an upgrade. I chose a S10 plus and the Vodacom consultant told me that there is no free screens anymore. The Samsung consultant was in the shop so we chatted. I agreed to have the cover from Samsung for R499 once off. I stil joked and asked what is my free gift. He told me that I would receive Samsung Buds via courier and R500 off any Samsung accessory.

He took the phone and told me that it was all done, he had registered the phone. I still used the R500 off voucher when I purchased a Samsung cover.

The buds were delivered to my home a few days later.

I didn't check my husband's bank account to see if the money was deducted. I believed since I received the buds and used the voucher that all was in order.

My husband dropped the phone and the screen broke. On the 22nd of August I took the phone to Samsung Pmb and they told me the phone wasn't registered. They asked me about the e mail that I received from Samsung but I did not receive any and I wasn't aware that there should have been an e mail.

I think it is very unreasonable to just leave it at that. I was under the impression that all was in order as that was what the Samsung consultant told me on the day of my purchase.

I have been trying to get a response from Samsung but to no avail. They keep telling me someone is going to contact me and It just never happens.