Disappointed In Samsung Repairs

As a loyal customer and a big fan of the brand, I reported my washing machine to the Samsung Germiston-Gauteng branch for repairs. My husband and I were informed that a technician would be sent to our home for diagnosis and further steps, for which we were charged R750. After that we received an invoice and paid

To our dismay, we found out later that the technician was from Ornalds Electrical and General Dealer, whom we were told is an accredited supplier for Samsung. Samsung refered these people to us. After that we received an invoice and paid

The commenced with the repairs in March 2024, later they came to collect the machine from our home for repairs.

Yesterday marks 7 months of waiting, I received a call to say the washing machine is not repaired as yet because the previous mechanic tempered with the machine.They However, instead of taking responsibility the technician "Ornald" informed me that I needed to purchase more parts for the washing machine. I told him that i already paid them R4 000 therefore cannot pay anymore cent because i might as well purchase a new machine as i have previously requested. 2 months of failed repairs i was very specific " return my machine and refund my money"

The technician further went on to say that he would not apologise for keeping the machine this long and would not issue a refund. Instead they will return the machine which is still non functional

As a result of this ordeal, I have been spending over R1000 every month on laundry services. This has caused significant financial distress for me.

I further went to investigate these people and saw on HelloPeter that this is a norm.

I urge Samsung to intervene in this matter as I approached your repair services in good faith. I hope to receive prompt action from your team to resolve this situation at the earliest.