1 reviews | Active since Jan 2014
Disappointed in Samsung Galaxy A7
Good Day,<br> <br> I would just like to Express my Disappointment in the Samsung Galaxy A7<br> I got the A7 on Contract from the Mall @Carnival Mtn Store. I did not have the phone for 2 months, then the touch screen stopped working all of a sudden (No device damage).<br> <br> I then took the device back to the Mtn Store for Warranty assessment and waited 3 weeks for replacement.<br> Thereafter I received a BRAND NEW phone... And about 2 weeks later, now the Signal is giving me problems!!!<br> <br> The phone will have signal for approximately 5 -10 minutes if I restart the device and then there is nothing again.<br> <br> I can't keep on restarting a phone (Which is BRAND NEW) every time I need to make a phone call, send an sms or use the internet!<br> <br> I took it the Mtn Store and the Data Specialist did troubleshooting and advised that I need to return it the Mtn store, ONCE AGAIN... for warranty assessment. Which now means I need to wait another 3 Weeks? And after I will probably have issues again?<br> <br> I am very disappointed in the Samsung A7 as I have an A5 Before and I had no issues what soever.<br> <br>
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customer division who will be in contact with you in this regard.
We sincerely apologize for the lack of service you have received.
your reference number :***.
Kind regards
Samsung Team
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customer division who will be in contact with you in this regard.
We sincerely apologize for the lack of service you have received.
your reference number :***.
Kind regards
Samsung Team
