Disappointed does not describe it!

Good day.<br> I am very disappointed in the level of customer service I am receiving from the Polokwane Branch.<br> I drove 200 km's to hand in my S4 mini for repairs on the 21st of May 2015. After a month I still received no feedback from the store.<br> I phone several times but the consultant was not available and I was told that there were no updates made on the system regarding the progress. I then received an email on the 28th of June saying they are awaiting a reply from me for the quotation, which I rejected because of the ridiculous amount they were charging because the phone is not covered under ADH on the 1st of July. He rep**** by saying that he will have to send the quote rejection notice to the repair centre and will let me know as soon as the phone arrives at the store. I have not received Any feedback so far and it is the 4th of August. I have to pay the rejection fee and either courier the phone back or drive 400 km's roundtrip again and this is the kind of service I receive. This is unacceptable.<br> <br>