Disappointed customer, Trust at 0%

Hello Thoh,<br> <br> We have noted your concern, thank you for bringing this matter to our attention.<br> <br> We have referred this matter to our Complaints division who will be in contact with you in this regard.<br> <br> Our sincere apologies for any inconvenience you may have experienced in this regard. <br> <br> Kind Regards <br> <br> Samsung SA <br> <br> It was the 3rd of Janaury when they rep**** to my report, but today is the 8th but no one has contacted me till today. Im guessing this reply was to keep me quite. Im starting not to trust samsung try trust mode is at 0%. Sad thing is that i bought another samsung (young 2) while i wait for my screen to be fixed the way i was so loyal to Samsung. IM SO DISAPPOINTEd