1 reviews | Active since Jun 2011
Disappointed customer service! Re: faulty 70" TV
I bought a 70 inch Samsung TV (model code UA70TU7000KXXA) SN: (014G3FANC00420Z), late in 2021, a month or so before the warranty expire, it literally just stopped working - screen went black - sound but no picture. Samsung came out under Warranty and replaced the screen.
Unfortunately, 30 month later, a month or so ago, same issue with the new LCD screen. Contacted Samsung who referred me to Service Centre in Rivonia, took the TV for inspection, they quoted me R8000 for new LCD screen replacement.
Understanding my plight, they escalated the matter to Samsung customer service to see if there's any gesture of good will they could do, considering this is a reoccurring problem and that these units are known to give in, 24-months or so!
The lady from customer service couldn't be bothered, blatantly told me that there is no gesture of goodwill Samsung is willing to entertain. All related repair cost is mine seeing the warranty expired. Thing is, I wasn't looking to be completely absolved from paying, but a 30% - 50% gesture towards the cost could have gone a long way, all things considered. More so when Samsung is aware the issue with these units. One of the technicians at Rivonia Service was equally shocked at Samsung's posture, when they're fully aware of these units problem. Looking at reviews, many customer experienced the same problem, 24 months after purchase. Meaning the LCD screens on these models last around 24 -30 months. I'd really like to hear Samsung's view on this matter. Is this how they treat customers knowing very well their units have issues.
Regards Arthur Moeletsane (Sandton) ***
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Still awaiting your call following your pvt message on 8 June ***. Regarding my query, which is already on your database. Pls advise. Arthur
Still awaiting your call following your pvt message on 8 June ***. Regarding my query, which is already on your database. Pls advise. Arthur
I hereby am following up on your correspondence of 8 June. I haven't received a call or correspondence since then as indicated in the last correspondence. Your reply will be appreciated I wouldn't want to think your are gaslighting your customers. Arthur.
I hereby am following up on your correspondence of 8 June. I haven't received a call or correspondence since then as indicated in the last correspondence. Your reply will be appreciated I wouldn't want to think your are gaslighting your customers. Arthur.