LO
LAUREN O
1 reviews | Active since Sept 2009
09 Nov 2025, 18:44
Disappointed customer
I've been trying for the past almost 3 weeks for someone to come out to come and have a look at my washing machine. I've called again during the week and was told I need to first pay for someone to come out. The person said they've send me an email with the quote, but I haven't received the 1st or second email "sent" to me this week. And no it's not in my spam. Your service used to be so good, not sure what happened. How can 1 pay for a service that haven't been rendered in advance??? Not to mention that no email was sent. Could someone PLEASE call me to discuss.
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Replies (2)
Samsung South Africa's replyOfficial
09 Nov 2025, 18:47Good day Lauren
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
,NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
,NM
Samsung South Africa's reply09 Nov 2025, 18:47
Official
Good day Lauren
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
,NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
,NM
LO
LAUREN O's updateReviewer Update
28 Nov 2025, 19:57Thank you for investigating the matter. The guys came out to have a look at my mahcine on the 15 Nov. I was promised to have a quote by the Monday. I didn't get any response. I've called the Wednesday, once again I was told to get it by close of business that day. Nothing. I've then decided to make contact with your WhatsApp team on Wednesday this week, the one lady Charlene escalated it for me, only to receive an email later that day from some company telling me they unfortunately don't service my area. First I thought it was the same company's people who came out, only to realise it was a different company. I then made contact again and were assisted by Sakhi who also said my query will be escalatedd and hopefully get a response the same day or on Thursday. No one made contact with me. I'm so disappointed with your after service. Previously I've had such good after service, not sure what went wrong?
LO
LAUREN O's update28 Nov 2025, 19:57
Reviewer Update
Thank you for investigating the matter. The guys came out to have a look at my mahcine on the 15 Nov. I was promised to have a quote by the Monday. I didn't get any response. I've called the Wednesday, once again I was told to get it by close of business that day. Nothing. I've then decided to make contact with your WhatsApp team on Wednesday this week, the one lady Charlene escalated it for me, only to receive an email later that day from some company telling me they unfortunately don't service my area. First I thought it was the same company's people who came out, only to realise it was a different company. I then made contact again and were assisted by Sakhi who also said my query will be escalatedd and hopefully get a response the same day or on Thursday. No one made contact with me. I'm so disappointed with your after service. Previously I've had such good after service, not sure what went wrong?