Disappointed customer

I don't know whether to feel cross or disappointed but on Friday 23/07/2021 I received an email for Samsung S.A congratulating me on winning a competition and I should send my details to receive my galaxy buds. Saturday morning I received a second email saying "oops" the congratulations email was sent in error.

How do you tell someone they won and then say its a mistake? How was email chosen by mistake? I'm just really confused. As this doesn't make sense to accidentally send an email for a competition win.

I have kept both emails as reference to the incident, I tried reaching out to Samsung SA on Instagram but they still yet to response.

So disappointing!