Disappointed Customer

Thank you for investigating the matter. The guys came out to have a look at my mahcine on the 15 Nov. I was promised to have a quote by the Monday. I didn't get any response. I've called the Wednesday, once again I was told to get it by close of business that day. Nothing. I've then decided to make contact with your WhatsApp team on Wednesday this week, the one lady Charlene escalated it for me, only to receive an email later that day from some company telling me they unfortunately don't service my area. First I thought it was the same company's people who came out, only to realise it was a different company. I then made contact again and were assisted by Sakhi who also said my query will be escalatedd and hopefully get a response the same day or on Thursday. No one made contact with me. I'm so disappointed with your after service. Previously I've had such good after service, not sure what went wrong?