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Sindie N

1 reviews | Active since May 2025

28 May 2025, 12:28

Disappointed Customer

Samsung is the worst place ever. How can you rip people off like this. What is the use you give customers a 6 months warranty, but you don't honour the warranty. 1. My boss sent one of our office cell phone in 3 months ago, it wasn't charging anymore. Samsung came back saying it has liquid damage. 2. My daughter sent her cell phone in also almost 3 months ago, phones screen stopped working. Samsung came back saying it has liquid damage. 3. My phone stopped charging, I sent it in 7 Weeks ago. Samsung came back saying it has liquid damage. 4. 2 Other people warned me not to send the phone in. As they were also told, it's liquid damage. How do all phones that get sent in have liquid damage? How can you allow this? And now Samsung expect me to pay them to get my phone back. And Samsung threaten me that if I don't pay to get my phone back, then they are going to destroy the phone after 90 days. This is unbelievable!! Is this how Samsung treat people who support their brand?!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 May 2025, 12:28
Official
Good day Sindie

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM