GM
Golden M
1 reviews | Active since Oct 2024
13 Aug 2025, 09:30
Disappointed Customer
I'm really disappointed in Samsung because they say I can't get the Galaxy watch because I bought the phone out of promotion? I mean I bought 2 phones from you guys when they were just released (The Galaxy A56 on the 17th of March 2025 and the Galaxy A36 on the 15th of June, both CASH) and you say I can't get the damn gift? In other words people who bought your products when it got released aren't deserving?
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Replies (2)
Samsung South Africa's replyOfficial
13 Aug 2025, 09:32Good day Golden
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply13 Aug 2025, 09:32
Official
Good day Golden
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
GM
Golden M's updateReviewer Update
14 Aug 2025, 10:16And one of consultant called with no solution. What a waste
GM
Golden M's update14 Aug 2025, 10:16
Reviewer Update
And one of consultant called with no solution. What a waste