CM
Cecil M
1 reviews | Active since Oct 2020
09 Oct 2020, 15:46
DISAPPOINTED BY TREATMENT
Bought two Samsung TVs. The first one lost its picture during the second year. Was repaired as it was under warranty but lost its picture AGAIN on the third year. Was told it was out of warranty and the price to repair was more than it's value. Bought a second one in November 2017. The TV has LOST its picture and upon contacting SAMSUNG I am told it's out of warranty. Doesn't loyalty mean anything to the company. I am at my wits end as I am now a Pensioner and cannot afford either a replacement or a new TV. Anybody out there to assist
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Replies (2)CM
Cecil M's updateReviewer Update
09 Oct 2020, 18:13Thanks for your prompt response and hope for a positive reply
CM
Cecil M's update09 Oct 2020, 18:13
Reviewer Update
Thanks for your prompt response and hope for a positive reply
CM
Cecil M's updateReviewer Update
12 Oct 2020, 15:05I got a response from SAMSUNG and they are "washing their hands" from the whole process. It's DISAPPOINTING that they say they cannot help even though the company prides itself in providing quality products and cares about its clients who buy products they sell. LOYALTY to their products by clients needs appreciation and to assist one Pensioner will not break their profit margins even slightly. To say I am DISAPPOINTED is putting it mildly as I did not get value of my Investment in buying the TV's. Normally they last longer than Five years and these two TVS I bought have DISAPPOINTED me to say the least.
CM
Cecil M's update12 Oct 2020, 15:05
Reviewer Update
I got a response from SAMSUNG and they are "washing their hands" from the whole process. It's DISAPPOINTING that they say they cannot help even though the company prides itself in providing quality products and cares about its clients who buy products they sell. LOYALTY to their products by clients needs appreciation and to assist one Pensioner will not break their profit margins even slightly. To say I am DISAPPOINTED is putting it mildly as I did not get value of my Investment in buying the TV's. Normally they last longer than Five years and these two TVS I bought have DISAPPOINTED me to say the least.