1 reviews | Active since Apr 2018
Disappointed by Samsung
Sent from pillar to post
I have bought a new Samsung 7kg front loader in February 2025. I have reported that my machine doesn’t work and I have been sent from pillar to post.
A very rude technician was supposed to come on Saturday the 26th of July and she called at 1 PM rescheduling to Monday after I cancelled all my plans on Saturday. She dropped my call and switched off the phone.
On Monday I asked her to come after 4 as I am at work and she said 4 is too far. This machine is fairly new and I don’t understand why am I suffering like this. I chose Samsung as I thought it was a great brand but I am very disappointed.
Disappointed by the service of the technician and how a new machine can be faulty within a year of purchase.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM