Disappointed by bad service

<p>Yesterday; I drove all the way to Rivonia Customer care centre at The Wedge shopping centre hoping to get my samsung tablet booked for service but was very disappointed with the service received from Craig, one of the consultants there. Had my till slip and box for the tablet which I bought at Game. I got there, filled in the form and waited for about 20 minutes even though It wasn't busy. Eventually I was sent to Craig who was sitting there after a customer left by the guy at reception. He apparently didn't see that there were two customers waiting. He had his phone there on his desk playing a video and didn't bother to switch it off when i arrived at his desk.</p> <p> </p> <p>Anyway we proceeded and I explained to him that my device doesn't charge and as a result does not switch on anymore. He tested it and looked at the back and said unfortunately it's not under warranty and I said but it is, took out the slip and showed him. He scrutinised the slip and after having a long and hard look said sorry but there is nowhere on the slip where it shows that this slip is for the tablet.</p> <p> </p> <p>I was already annoyed and just said okay fine, i will just take my device to Game where I bought it.</p> <p> </p> <p>I am rather appalled and disgusted by this king of service...for me to drive over 45 kms to Rivonia from my home to receive such poor service as a loyal Samsung customer!</p>