NB
Nashlene B

1 reviews | Active since Aug 2018

08 Oct 2024, 14:43

Disappointed at SAMSUNG SA

Good day

I have taken out a contract with MTN over a year ago for the Samsung z flip flip. the device had come with a one year warranty (screen damage). The care September plan expired on the 7 September 2024. A few days after this, the screen cracked without even falling. Are these phones meant to crack a few days after the plan is over and SAMSUNG does not even want repair considering that it was only a few days the plan had expired had this happened. I am told I am liable for the costs of repairing. Now, I am stuck with a 36 month contract, cant use the phone and still have to pay toward my contract and also 7k to fit the costs for repairing. At least consider a discount on the repair. I have even emailed Samsung twice with no response.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Oct 2024, 14:44
Official
Good day Nashlene,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^KK