MM
Masesi M
1 reviews | Active since Sept 2021
14 Sept 2021, 08:53
Disappointed
Hi Samsung,
Just a feed back. I took my S21 G5 plus to vodacom waterfront in Cape Town yesterday and I was told that they will book it in to be assessed and send it back to you to credit the store. I’m not so sure about you internal processes with vodacom and I won’t dwell much on that. I would really appreciate it if you guys can speed up the process as I’m using the phone for work purposes and I’m currently inconvenienced. Still awaiting for further feedback from vodacom store.
Here is my reference number as I’m using a different device and can’t find out history chats to respond on. ***
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Replies (2)
Samsung South Africa's replyOfficial
14 Sept 2021, 09:03 Good morning Masesi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply14 Sept 2021, 09:03
Official
Good morning Masesi,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's replyOfficial
14 Sept 2021, 12:49Good morning Masesi ,
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused.
Overall turnaround time cannot always be guaranteed due to the reliance on transport services, spares, stock availability, location and or route the device has to travel. However, the provider ( service provider ) will keep you updated on the progress of the repair.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply14 Sept 2021, 12:49
Official
Good morning Masesi ,
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused.
Overall turnaround time cannot always be guaranteed due to the reliance on transport services, spares, stock availability, location and or route the device has to travel. However, the provider ( service provider ) will keep you updated on the progress of the repair.
Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions.
Kind Regards,
SamsungZA
NM