LR
Lebohang R
1 reviews | Active since Jul 2021
09 Jul 2021, 08:39
Disappointed
I bought a Samsung phone at PEP stores 3 months back and followed instruction as I was told to use MTN network only and thats what I did. It refused to read simcard and said flight mode all the time and now they took it for repairs and I was not told about the repairing fees now and I'm refusing to pay as I feel I was not properly informed that I will pay. Now they tell me I have to pay for rejection fee that I was not told about earlier and the phone still has guarantee
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Samsung South Africa's replyOfficial
09 Jul 2021, 08:48Good morning Lebohang,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply09 Jul 2021, 08:48
Official
Good morning Lebohang,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM