nG
nondumiso G
1 reviews | Active since Dec 2013
06 May 2015, 10:31
disappointed
Im just so disappointed with customer service from Samsung I complained about bad customer service and got a call from the call center of customer service I was promised that my problem would be dealt with according till this day. I have not recieved any call and I still havent recieved any feedback after our last conversation. Is this how Samsung deals with customers complaints.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
06 May 2015, 17:28Hello haidygumede,
We have noted your concern, thank you for bringing this matter to our attention.
On the last communication with our exexutive, you were advised to book your unit our Smart care centre for further assistance. Please advise the reference number that was communicated to you when booking in the unit in order for us to follow up with the repair centre. Kindly revert back with the required details to the below email address:
***
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
On the last communication with our exexutive, you were advised to book your unit our Smart care centre for further assistance. Please advise the reference number that was communicated to you when booking in the unit in order for us to follow up with the repair centre. Kindly revert back with the required details to the below email address:
***
Kind regards
Samsung SA
Samsung South Africa's reply06 May 2015, 17:28
Official
Hello haidygumede,
We have noted your concern, thank you for bringing this matter to our attention.
On the last communication with our exexutive, you were advised to book your unit our Smart care centre for further assistance. Please advise the reference number that was communicated to you when booking in the unit in order for us to follow up with the repair centre. Kindly revert back with the required details to the below email address:
***
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
On the last communication with our exexutive, you were advised to book your unit our Smart care centre for further assistance. Please advise the reference number that was communicated to you when booking in the unit in order for us to follow up with the repair centre. Kindly revert back with the required details to the below email address:
***
Kind regards
Samsung SA