DISAPPOINTED
<p>We bought a dishwasher almost 3 years ago, machine displayed code and was no longer working. We took it in for repairs locally, but was told this is a manufaturing fault since there is rust spots on the alliminium panel. We reported this to Samsung HQ, received a ref number. A techinician visited us to confirm this is the case, he gave this through to HQ but since then no response. We keep on phoning only to be promised a supervisor will contact us, the technician do not answer any calls, no response on emails ... What more should we do to get ANY RESPONSE from Samsung ????</p>
Hi Roselna
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Roselna
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Unfortunately still not resolved. Someone did contact us a month ago stating machine parts is no longer available and they will send us a quote to buy machine from us and issue quote on new machine. Since then nothing received and we still sit with the broken machine. Really terrible that Samsung has NO AFTER SERVICE.
Unfortunately still not resolved. Someone did contact us a month ago stating machine parts is no longer available and they will send us a quote to buy machine from us and issue quote on new machine. Since then nothing received and we still sit with the broken machine. Really terrible that Samsung has NO AFTER SERVICE.