disappointed

I'm just so disappointed in the new Samsung shop in pavillion mall. Thursdays I went in to repair my phone there wasn't stock I booked it in Rose who was assisting me said my duplicate reciept doesnt work I told her I have used this reciept in umgeni Samsung on numerous occasions she then took the phone it was suppose to be fixed on Thursdays but when I called her she didn't explain they didn't have any stock I drove all the way to pavilion for sweet nothing taking into consideration the cost of petrol. Even the next day I was the one calling to find out if my phone had been fixed when I got there that was the only time they started work on the lcd something that only takes 45min I told her other problems I was experiencing she said they will be fixed as phone gets checked before it leaves for any problem. My phone still wasn't fix for other software problem it had I took it back on Sunday. The staff at the new samsung store are not helpful they are not informative and dont give a dam about customer service and when I mean staff I mean the once wearing the samsung brand I was dissatisfied and irritated with they lack of consirdaration and the people who work at the mtn Samsung s