Disappearing cellphone

After my complaint re the above, I was contacted by Samsung to say that they were in the process of tracking my phone. I had a call the following day from Nina at the Woodmead service centre to say that my phone had been located and was due to have the neccessary repairs done. The next day, she called me again informing me that the phone was ready for collection. My thanks and compliments to Samsung for resolving the situation so speedily.