NR
NAVISHA R

1 reviews | Active since Sept 2010

07 Jan 2016, 12:52

Disapointed

Good day<br> I am very disappointed in the quality of my new Samsung J5, I have purchased this in November and recently due to sun damage the lcd has cracked.<br> I have inquired with cell c and they can't assist me, upon calling Samsung they say it is not part of the warranty and I have to pay R935 for this.<br> This is a lot of money to pay for something that is not my fault but poor workmanship<br> This is totally unacceptable and I expect them to repair this phone at no cost to me<br>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Jan 2016, 15:23
Official
Hello navisha,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung Service Team