Disapointed
Bought Samsung Heat Pump tumble dryer for R9999 have not been able to use it once as it does not heat up and dry my clothes. Struggeling to get it exchanged for one that works... I am told they are waiting for manager to aprove exchange... What is happening Samsung?
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Replies (2)
Samsung South Africa's replyOfficial
15 Aug 2019, 14:00Good day Danie,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
Samsung South Africa's reply15 Aug 2019, 14:00
Official
Good day Danie,
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^JF
Samsung South Africa's replyOfficial
15 Aug 2019, 14:51Good day Danie
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
Samsung South Africa's reply15 Aug 2019, 14:51
Official
Good day Danie
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ