Digustingly poor service

I am absolutely disgusted by how Samsung has handled the replacement our TV set that we requested in in November. Not only did it take 3 months to get a concrete answer out of them, no updates were ever provided; they sent an *********** company to make the exchange and said company had the audacity to leave with the TV they came to deliver without even so much a phone call to me. If they had my number to contact me to ensure that there is someone to receive the TV, how did they suddenly lose my number they were confused by the simplest of tasks. Atrocious service.