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Wium P
1 reviews | Active since Dec 2019
07 Jun 2023, 09:57
Different excuse from operators.
I bought a Galaxy S23 Ultra with the buds 2 pro promotion. I waited the 7-14 business days for delivery, I phoned 3 times and got a different response from Samsung. Call 1 - Sorry we are waiting on stock Call 2 - Your order has been sent to Courier It, waiting for them to pick up at Samsung Warehouse and deliver to you Call 3 - Sorry no stock, cant say when stock will arrive
How can one operator say the order has been sent to Courier it and 2 days later there is no stock.
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Replies (2)
Samsung South Africa's replyOfficial
07 Jun 2023, 09:58Good day, Wium,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Samsung South Africa's reply07 Jun 2023, 09:58
Official
Good day, Wium,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA;^NP
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Wium P's updateReviewer Update
07 Jun 2023, 10:07Hi
Thank you for your generic copy and paste response, you say my complaint has been sent to your escalations department, I seriously doubt anything will happen to resolve my complaint.
Thank you for your generic copy and paste response, you say my complaint has been sent to your escalations department, I seriously doubt anything will happen to resolve my complaint.
WP
Wium P's update07 Jun 2023, 10:07
Reviewer Update
Hi
Thank you for your generic copy and paste response, you say my complaint has been sent to your escalations department, I seriously doubt anything will happen to resolve my complaint.
Thank you for your generic copy and paste response, you say my complaint has been sent to your escalations department, I seriously doubt anything will happen to resolve my complaint.