DIE and safe your phone's screen

Loyal customer for 12 years. Have new note 9. After new software update phone just went haywire. Phoned Samsung twice. Suddenly could not acces phone at all. Tried preventing a crash as the car in front of me tyre bursted all things in car shifted due to applying brakes. Phone screen got cracked. Now the warranty is cant be informed as there is physical(cracked screen) damage. So the message I get from Samsung rather CRASH and DIE but just dont let the phone get damaged. NICE. Dont even waiste your time buying the new famous note 10. Cant wait to get rid of this **** useless non working Note 9.