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Abdullah D
1 reviews | Active since Apr 2023
18 Apr 2023, 09:45
DIDN'T RECIEVE S23 PROMO ITEMS FROM FEBRUARY
I have written a previous review and my query is still not resolved. Im waiting from february for my promotional items from my S23 pre order and I still haven't receieved what they advertised. Really bad customer service. I was given numbers of people to contact instead of them sorting it out for me. I work and cannot make calls during working hours.
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Replies (2)
Samsung South Africa's replyOfficial
18 Apr 2023, 09:47Good day Abdullah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply18 Apr 2023, 09:47
Official
Good day Abdullah
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
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Abdullah D's updateReviewer Update
02 May 2023, 12:11Its been over 2 months and my issue has not been resolved nor have I been contacted since this last reply. Is my issue going to get resolved?
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Abdullah D's update02 May 2023, 12:11
Reviewer Update
Its been over 2 months and my issue has not been resolved nor have I been contacted since this last reply. Is my issue going to get resolved?