CA
Claud A

1 reviews | Active since Nov 2020

18 Dec 2020, 13:10

DIDNT EXPECT THIS FROM SAMSUNG

I send this message not because I need to gain something but rather just a message to the consumers. Do not trust MM electronics as well as the Gear S3 Frontier watches manufactured by Samsung. After having my brand new watch replaced after a year the poor aftersales service didn't stop. Having a second watch for 6 months against my will Samsung has forced me in having it repairer by MM electronics. Within 6 months I was experiencing exactly the some problems - guys we talking about 90% of the insides was replaced here,motherboards,back covers,battery.After 4 months I started experiencing the same nonsense, Tuesday I dropped the watch off at MM ( not even 6 months )only to hear they have to replace all these inner parts again but they negotiating discounts as their warranty is only 3 months - what **** is this - I honestly hope Samsung makes contact with me>I knew dropping off the charger, charging block with the device was the correct thing to do - I DONT WANT THIS ****

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Dec 2020, 13:12
Official
Good Day Claud ,  
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards 
Samsung ZA
NM